Effective Date: 29 December 2025
Regulator Registration Number: 2025-068637
1. INTRODUCTION
GET FAST WEB HOSTING BY ISLE-WEB (“the Company,” “we,” “us,” or “our”) is an independent provider of high-performance domain and web hosting solutions. We are committed to the lawful and transparent processing of personal information in accordance with the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA) of South Africa.
2. RESPONSIBLE PARTY AND INFORMATION OFFICER
The Company is the “Responsible Party” for the personal information collected during our business operations. In compliance with POPIA, we have appointed an Information Officer to oversee our data protection strategies.
- Organisation Name: GET FAST WEB HOSTING BY ISLE-WEB
- Information Officer: Thulani Maqam
- Appointment Date: 2025-12-29
- Registration Number: 2025-068637
3. OUR INFRASTRUCTURE AND DATA FLOW
We operate a sophisticated hybrid hosting environment:
- Direct Infrastructure: We manage proprietary Virtual Private Servers (VPS) and hosting environments.
- API Partners: To provide white-label domain registration and specialized cloud services, we utilize secure API integrations with industry-leading partners (including Diamatrix and international registries).
- Management Systems: Our custom bridge system manages the secure flow of data between our user interface and our service fulfillment layers.
4. INFORMATION WE COLLECT
We process the following information necessary for service delivery:
- Client Identifiers: Full name, business name, and contact details.
- Service Metadata: IP addresses, domain names registered, and technical server logs.
- Financial Records: Transaction history and billing details (retained for 5 years per SARS requirements).
- Domain Data: Information required for WHOIS databases (e.g., for .co.za registrations).
5. PURPOSE OF PROCESSING
We process data solely to:
- Establish and manage your hosting account.
- Automate the provisioning of domains and servers via our API partners.
- Ensure the security and stability of our Johannesburg-based hosting environment.
- Comply with South African statutory requirements (SARS, RICA, and POPIA).
6. DATA RESIDENCY AND SECURITY
- Location: Our primary systems are hosted in Johannesburg, South Africa. International domain registrations may require data transfer to global registries as per ICANN regulations.
- Encryption: All data transmitted between our management system, clients, and API partners is secured using SSL/TLS encryption.
- Access Control: Access to our custom bridge system and proprietary servers is strictly limited to authorized personnel.
7. YOUR RIGHTS
Under POPIA, you have the right to access, update, or request the deletion of your personal information. You may also lodge a complaint with the South African Information Regulator should you feel your rights have been infringed.
8. CONTACT OUR INFORMATION OFFICER
For any questions regarding this policy or to exercise your rights, please contact our Information Officer:
Email: thulani@getfasthost.co.za
Name: Thulani Maqam